VALUES AND PRINCIPLES

Our Values

  • Integrity We treat each other and our partners (client organizations, individual clients, colleagues and suppliers) with the highest integrity. We are honest, and work to create trusting relationships.
  • Respect We always treat each other and our partners (client organizations, individual clients, colleagues and suppliers) with respect. We care about each other and about our clients.
  • Customer service We consistently give our clients high quality and caring service.

Our Working Principles

  1. We partner with our clients to assure their input and commitment.
  2. We develop solutions that meet the client’s specific business needs and are cost effective.
  3. We work in partnership with our client throughout the project.
  4. We take a systems perspective.
    • We believe that an impact in one part of the system affects other parts.
    • We believe that change can occur at any part of (any point in) an organization.
    • We believe that every person can make a difference in the organization, and a difference in the success of the organization.
  5. We believe that culture determines the ultimate success of an organization and leadership shapes an organization’s culture.
  6. We believe that success in the new economy will require leadership at all levels — we believe that every person can be and should be a leader.

Four things you can expect from us:

  1. Our solutions match your business needs and are innovative.
  2. The solutions work – they solve the problem/improve the situation.
  3. The solutions meet your cost-benefit requirements.
  4. The solutions are integrated into your organization and are sustained – they don’t go away when we do.

Principles of Engagement

  1. Engagements are defined in terms of the client’s needs and specific results to be achieved.
  2. The scope of an engagement is determined by the client’s readiness for change -- what the client is willing and able to do.
  3. The engagement is designed for incremental successes, not just an overall result.
  4. Engagement responsibilities are shared in a full partnership — the client and our consultants work together throughout the project.
  5. Our consultant’s expertise and work is leveraged by active participation of the client, thus enhancing the client’s ownership of the results and building internal capabilities.

 

top of page