Bob and I have an announcement today that we are thrilled to make: After a long career in human resources at Home Depot, Toys R Us, and Macy’s, Nancy Cranford is joining TLG as Vice President of Client Relations and Business Development. Read more about Nancy’s career here.
We met Nancy about six years ago when she served as a volunteer for the Leadership Character Awards. It was easy to tell from the way she approached that assignment – always willing to help with any task, friendly to everyone, smart and dependable – that she would be a joy to work with and likely would be a fit at Turknett Leadership Group.
What we didn’t know was that we might be able to make that happen. Nancy and I just happened to have coffee, and the rest, as they say, is history. Nancy told me that, while she loved The Home Depot, her husband had retired and she was thinking about next steps for herself. She mentioned it would be ideal to have a role that was closer to home with more flexibility, and asked if I had any suggestions. I did!!
As many of you reading this may know, Susan Hitchcock served as our VP of Client Relations for about eighteen years. While she still runs our Women in Leadership Seminar Series and is the driving force behind the Leadership Character Awards, she officially retired several years ago and is in her period of “100% flexibility.”
Susan is irreplaceable, so irreplaceable that we didn’t even post for the job. We kept looking, though, and when Nancy told us her story, we were ready.
When we hire, we look for exemplars of the Leadership Character Model: people with the character to respect others even when they have nothing to give them, people of integrity who are completely trustworthy, and people with the work ethic and sense of responsibility to get things done.
One of the first ways we discern that is by listening to them talk about their previous employers. When we first met Susan in 1992, she “bled blue” – she loved BellSouth passionately. Nancy had that same kind of respect for all her previous employers, and clearly had built and sustained strong relationships over her career.
We are simply thrilled to welcome Nancy. If you know her, you know why. If you don’t, I hope that you will meet her at a SHRM-Atlanta meeting, at a Women in Leadership program, or over coffee.